Casino Guru’s Complaint Resolution Center has reached a significant milestone by successfully recovering $50 million in player funds since its inception in 2019. This achievement positions the service as an industry leader and reinforces its role as the go-to platform for players seeking fair resolutions to disputes with casinos.

Key Achievements of the Complaint Resolution Center:

• Milestone: $50 million in player funds recovered.

• Growth: The center has expanded from just two members in 2019 to 28 team members.

• Impact: It handles more than 1,000 complaints per month, resolving over 16,800 cases in over six years.

• Monthly Recovery: In 2025, the center has averaged $1.5 million in recovered funds each month.

Quote from Petronela Kontos, Head of the Complaint Resolution Center:

“We’ve built a dispute resolution center that is trusted by both the industry and players. Our mission is to ensure casinos provide a transparent and fair experience, while giving players access to impartial and effective support – all free of charge and regardless of where in the world a player is based.”

Notable Case:

One of the standout cases involved Branislav Bright, a Casino Guru Complaint Specialist, who successfully negotiated the return of $1.35 million to a player, marking the second-largest single case resolved.

Looking Forward:

With $50 million successfully recovered, Casino Guru’s Complaint Resolution Center is setting its sights on resolving all complaints it receives, further encouraging player-centric and transparent practices within the online gambling industry. The service aims to continue its efforts in making gambling safer and fairer for all.